Cancellation and No Show Policy
Credit cards are required to make a reservation. We require 48 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. Half of the services scheduled will be charged to the card on file should these situations occur. For extenuating circumstances, management reserves the right to waive the cancellation fee. Waivers are determined by management on a case by case basis. If you have reserved your appointment with less than 24 hours before your scheduled appointment, you are required to cancel 3 hours before your service start time to avoid Celebrity requiring a credit card on file to schedule future services.
If you think you may be late for your appointment, please call Celebrity and let us know so that we can consult your Service Provider on how to proceed. We believe in the full salon experience which includes our Guests relying on their appointments beginning on time. Our Services are scheduled with enough time for our Guests to receive our Signature Celebrity Experience, so late arrivals may hinder our ability to give YOU and Guests scheduled after you the Standard of Service they have come to expect of Celebrity Spa & Salon.
We have a no refund policy on services completed at our salons. We offer complimentary adjustments within 7 days of the service completion.
We offer an exchange or salon credit for up to 14 days for unused products. Used products and tools may only be exchanged or credited, pending management approval.
Look, we love your puppers… but we are a people salon (sigh) so you’ll have to leave your four legged friend at home when you visit us. While we wish we didn’t have to discriminate against the better species, it is against health standards to have them in our treatment rooms and areas where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are. If you bring your pup to your service, you will have to leave them outside or take them home before you can have services completed. If this results in you having to miss or cancel your appointment, policy fees will be applied.
*Service animals are an exception!
*This restriction also applies to ALL ANIMALS.