We require 24 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. Guests cancelling within less than 24 hours of your scheduled appointment will be required to leave a Credit Card on file in order to continue reserving services at Celebrity and half of the scheduled service price may be charged in order to reserve appointment.
If you have reserved your appointment with less than 24 hours before your scheduled appointment, you are required to cancel 3 hours before your service start time to avoid Celebrity requiring a credit card on file to schedule future services.
We kindly ask our Guests to CALL to cancel appointments.
If you think you may be late for your appointment, please call Celebrity and let us know so that we can consult your Service Provider on how to proceed. We believe in the full salon experience which includes our Guests relying on their appointments beginning on time. Our Services are scheduled with enough time for our Guests to receive our Signature Celebrity Experience, so late arrivals may hinder our ability to give YOU and Guests scheduled after you the Standard of Service they have come to expect of Celebrity Spa & Salon.
If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future reservations. Please note that to cancel your appointments during Celebrity’s opened hours, we do require a phone call in order to late cancel your appointments. Clients who fail to show on more than one occasion will be required to pay half of the scheduled service price before future appointments can be reserved.
We have a no refund policy on services completed at our salons. We offer complimentary adjustments within 7 days of the service completion.
We offer an exchange or salon credit for up to 14 days for unused products. Used products and tools may only be exchanged or credited, pending management approval.
Look, we love your puppers… but we are a people salon (sigh) so you’ll have to leave your four legged friend at home when you visit us. While we wish we didn’t have to discriminate against the better species, it is against health standards to have them in our treatment rooms and areas where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are. If you bring your pup to your service, you will have to leave them outside or take them home before you can have services completed. If this results in you having to miss or cancel your appointment, policy fees will be applied.
*Service animals are an exception!
*This restriction also applies to ALL ANIMALS.